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  • Even though there were only a few people waiting it took them 3 1/2 hours to service my car. I had this done on a Saturday. On the following Monday one of the tires went flat. I called them to see if they towed and they didn't. I asked them, once I got someone to put on my spare, if they would stay a little late to put on a new tire since this one was defective (it split on the side seam and was not caused by a puncture- I suspect dry rot) and the manager put me on hold for 5 minutes and came back and said that they didn't have any more in stock and I would have to come in the next day. Being in customer service for years, and since it was a pretty common tire, I suspected that no one was willing to stay a little late or that they didn't want to pay overtime. I went in the next morning and they took one hour to put a new tire on. Then, because I didn't purchase road hazard insurance they told me that Goodyear wouldn't cover the entire cost and i had a bill of $60 on top of the $891 I had already paid them. Now, the flat wasn't caused by road conditions, it was caused by a defect in the tire. So why would I have to pay anything for a defective tire? At that point I broke down and started to cry as I had no more money and they let me go. When I got to work I took a look at the new tire and they didn't even put on my hubcap. It was still attached to the spare. And to add insult to injury the manager kept humming. I was so upset and he just kept humming! So rude and dismissive and so passive aggressive that it just made me angrier. I went to them because I thought they had a good reputation, but I will never step foot in that place again.
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