I've been bleaching my own hair for a while now and it usually comes out pretty good...expect for the last two times. I had all sorts of crazy, brassy tones going on and decided to go to a professional to fix what I'd done once my roots grew out. I was able to get an appointment within a few days and Siobhan did an awesome job on my hair! She fixed everything I messed up and was super cool. My hair looks great now and I'll definitely be back!