rev:text
| - When I bought my 2014 Santa Fe Sport, my car buying experience was good; but when I tried to schedule a service appointment (Saturday and Monday), I had an experience from hell. After repeatedly calling the service depart and never getting an answer, I called the main number twice and explained my frustration about not getting to speak to anyone in service. The woman who answered my call, told me they were "short-handed" and asked who my sales person was. When I told her on Saturday, she transferred me to him, and he remembered who I was and asked me what the problem was. When I told him my vehicle wouldn't start and I had to call AAA to get a boost, he immediately started asking me questions as if it were my fault. Did you leave your lights on? (Question 1). Why did you call AAA when you have Roadside Assistance? (Question 2). For him, I had made mistakes; my problems were most likely my fault. This morning I called the service dept. over and over, finally making an appointment on-line for tomorrow. Exasperated, I called Las Vegas Hyundai and got an appointment immediately for this morning. I took my vehicle in, had the problem looked at, was told the cause of the problem and what to do in the future, and got an oil change, as I had planned to do in the near future anyway. Based on my first experience trying to schedule a service appointment, I have decided I will never take my vehicle to Centennial Hyundai for any reason. Vey poor customer service once they've sold you a car. My brand new Santa Fe Sport is less than 5 months old. Centennial Hyundai should still want my business, but at this point, I guess it just doesn't matter to them.
|