First let me say that I am sick and do not know what is wrong with me, thus my lab tests. I arrived mid day on a Monday thinking maybe the rush was over.
Not one employee gave me eye contact. The woman that spoke to me at the desk did not look at me, ask me how I was or smile. AT ALL. I waited one hour in an office that looked like a welfare office. No one took the time to straighten up, or clean up. If you want the feeling of spending hundreds of dollars on test and being treated like you are invisible, this is the place for you. When I was taken in for testing, the tech asked how I was and I said I have been waiting for an hour, no one checked in with me no one made eye contact with me etc. She was very kind. she apologized. Listen McDonalds down the street with high school students put more into their job than these folks at the desk. Safeway staff are more aware of customer service. This place is horrible. I did see that you can make an appointment and if this is where my insurance requires me to go I will try that next time. But people come on. You are for the most part dealing with people that dont feel good. Put something into it.