We came early on a weekday as it tends to get really busy during the lunch hour. I ordered a panzella salad but it was soaked in dressing. I sent it back and they were really friendly to correct my order which came out really quick. You order at the front and they deliver the food to your table based on a ticket system and drinks are self serve. Come early if you want a seat. I'd come here again to try some of their sandwiches which were all made on artisan bread.