My parents and I have owned horses for 9 years. Sometimes it's necessary to shop at Jones Feed, though we will often go out of our way for more competitive prices. It's true that their customer service could be better at times, but I've personally seen some people give these tough old ladies some serious lip - this really isn't the best area so let's consider the facts and assume these ladies have to be tough to make it in this business. Especially with some of the more chauvinistic cowboys out there.
They have a good selection of feed, but they are also the largest retailer on this side of the valley. The gentleman who load your hay and feed are pleasant and polite. We've met the owner on a few occasions and he always remembers my mom, which is nice. Great community board, great selection of specialty dog and cat foods, some bird stuff, and some generic horse stuff. They don't sell much food so it's sometimes stale. Sometimes their soda machine is out of order. Their gas pumps outside are old - and often times out of order. You have to walk in to pay. For what they do, if you own horses, you almost can't avoid walking in here on occasion. But since I've not had any really bad experiences, they're A-OK in my book.