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| - I wanted to give an update regarding my updated experience with Southwestern Eye Center. Overall, my entire experience has been very negative. I've wasted so much time and insurance money just to start all over again with a new optometry provider.
1ST VISIT:
I told Dr. Ethington that I am on the computer a lot so he recommended using computer glasses which I've never had before. So I was given a prescription for "computer" and "reading" glasses. After wearing my new computer glasses a few days, I noticed that my distant vision had worsen because watching T.V. or even looking at a person or object 10 feet away was very blurry. Mind you, I have never had issues with distance but only up close. My eyes felt so strained and dry which I have never experienced before with my previous reading glasses.
2ND VISIT: NOT PROFICIENT
I called and spoke with Mollie (office manager) to see if I could come back in and have Dr. Ethington test my eyes again. She agreed that I should. After explaining my situation, Dr. Ethington retested my eyes and gave me 4 prescriptions (distant, near, progressive, and computer). Wow..talk about confusing My reputable opthamologist from CA only gave me reading glasses (2.50+) which I still use.
In reviewing the new prescriptions, I was wondering why there was such a drastic change from the first two from initial visit. I did not feel comfortable getting my glasses redone and be stuck with two pairs of glasses with incorrect prescriptions.
POOR SERVICE:
I called to see if I could speak Dr. Ethington over the phone to address my concern which would save the inconvenience of going back to the office again. I left three messages with three different people in the office (Muriel, Austin, and Mark) and sent a detailed email to Mollie on 11/20/17 and to date have not heard back from anyone. Very disappointing and unprofessional to not return a patient's call.
I should have gone with my instincts from the beginning that this was not a right fit for me. There were all kinds of red flags (not being able to book with opthamologist, billing error, not being informed of dry eye condition).
Overall my experience has not been the most positive and smooth. I've decided to search for a new Optometrist for a second opinion of the prescriptions I have been given. I found one close by that has higher ratings. They have more state of the art technology. Not sure about you but my eyes are important to me and I want a doctor and an office that is is proficient. Personally, I don't feel Dr. Ethington is very thorough or accurate. He is very nice and personable but I want someone who is passionate about their profession and provide me the same type of treatment they would want themselves.
If you want to know who my new doctor is, message me and I will be happy to give you the contact info.
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