They sent a rep out to do an estimate, the add-on I needed floored used to be a patio and had a slope. He quoted me a price for leveling, flooring, and product. He saw the property, understood the scope of the project, and I signed a contract. The day of the installers came out, saw the same project my sales rep did, called Empire and Empire told them to bail.
They signed a contract for work, and refused to complete it.