I love Shake Shack. In fact, the night I proposed to my girlfriend in NYC, we had Shake Shack delivered to our hotel to celebrate!
Unfortunately, the Phoenix location leaves much to be desired. The food quality just isn't the same. My burger was overcooked, but the cheese wasn't remotely melted. My fries were soggy and not the same deliciously-salted, perfectly-crunchy fries I'd had in New York.
The only thing I enjoyed was my milkshake. It was the saving grace.
I really wanted to love this location. It's in a really awesome spot and had so much potential. Bummer!