I got my hair done at Aveda and of the 4 times that I've gone twice is for redo because of the terrible job that I got the first time.
They are supposed to offer tea and massage but I was disappointed to see that was not the case in reality. I had the institute level students and although they promised good quality, they were lacking in both customer service as well as technical skill. They did a poor job at asking what I wanted and did not ask many questions through out the colouring. First time I went to get an ombre done no colour showed after 3 hours. A year later when I went, the ombre turned into a highlight ... It's incredible how such a popular hair style/color can be misconstrued at a supposedly "good" hair school/salon.
Would definitely NOT recommend for hair colouring.
Edit: 2017 review. I recently wanted to book an appointment to get a hairCUT because a friend had suggested that the haircuts here are pretty good. However, because I had a redo done before, they automatically CANCELLED my appointment and rebooked me with a more expensive and higher level stylist. The fact that they went ahead and did this without consulting me was insulting. Sorry Aveda, but you just earned yourself a one star.
Bottom line: avoid this place at all cost.