Service itself is good for a pinch.
I've closed my account now since I haven't used the service in a year and a bit and the annual fee is just a waste of money now.
The problem I ran into while I tried to close my account (since switching has a fee to it) is that if you follow their instructions it becomes impossible to do so. 6/6 times they tried to transfer me to the "Account Specialists' 6/6 times did I get a busy signal and the phone disconnected, and it's not my phone. On the last try I was like no don't transfer me it's giving busy signals constantly the person did it for me there. No need to be transferred at all.