This place is always busy and super slow and they always forget to call you as soon as your car is done. The only reason I come here is because we take our cars at work here since they have fleet accounts where they can save all of our info, making it a lot faster at check out. However, everything else leading up to payment is super slow here and their estimates are never correct. If they tell you 1 hour ETA, that means they'll probably get to it in an hour because I've come back and they said they hadn't even gotten to it yet! I used to try stick around and hang at the mall while my car was being worked on here, but now I just drop it off and come back at the end of the day or the next day. I probably wouldn't take my personal car here even if I were coming to the mall anyways. The good things about Sears is that their pricing is pretty decent for services, and their employees are friendly. Their work is also reliable once they actually get to your car and I've never had a problem arise after work was completed. They also don't try to upsell you on services like other shops, but perhaps that's only because we have a fleet account and they know we're always bringing cars in here.