I have the misfortune of being born a typical furry Latina and I have a preference towards body hair perfectionism. The struggle is real people! Lol. The first time I went to Centennial Hills Salon, I got a wax by Christina(?) and was pretty content. The second time I went in for a wax, Mallory totally fudged up the job. By fudged up, I mean she left plenty of unwanted hair behind and didn't do a thorough job.
What's worse, I was overcharged $10 for services I didn't receive. This was Mallory's fault for not communicating with the cashier come payment time. When I questioned the amount I payed, the poor cashier had to go back and forth with Mallory and the manager to resolve the issue. I was refunded the $10, but I still lost out because I tipped on the original amount and could not get refunded that part back. Which is a shame because that means the waxer received a good tip for a job done poorly. I don't understand why I couldn't have my erroneous transaction cancelled and then be charged for the proper amount. Or why the manager didn't come out and apologize or handle the issue herself. Pshh.
4 stars for Christina.
1 star for Mallory and the manager.
I won't be coming back. This place has poor communication skills and customer service needs to be improved. Wax on, Wax off beezies.
YELP 100 CHALLENGE 2015: #38