This store is fantastic. I usually would not rate a grocery store in yelp but I am reading some of the comments regarding parking, check out and the prepared foods at this location and I decided to chime in.
Parking Lot Issues: The parking lot is organized perfectly. It works perfectly especially because it is so crowded. If you continuously have trouble perhaps it is you doing the wrong thing. The "long" walk is about 50 yards at its longest (150 feet or walk to first base and half way back at Progressive a Field). The vast majority of the spots are within 90 feet. One way parking lots are how they all should be. Try learning the traffic pattern and follow it and I'm sure you'll have no trouble after a couple visits. You can go right out on the patio looking over the parking lot enjoying a cup of coffee while studying it. Oh and by the way there are two lanes where they provide full service to their customers to load groceries into their car. It is easy to pass and easy to access. If takes approximately 30 seconds for the young lads to load a cart into a car. I'll bet it takes way longer to roll your own cart out and walk it back (assuming you walk it back). My guess is folks who have difficulty with this concept have been assimilated to poorer designed lots and a lack of full service for too long. Try it you'll like it.
Full Service: Complaining about full service--really?
Prepared Foods: The best around! If you have a better place than this God has blessed you to have more than one great location for prepared foods! Good for you.
Friendly talkative cashiers: You have got to be kidding me!!!
I'm going to reveal that Heinens Rocky River is a full service, local source (when possible ) grocery with nothing but friendly hard working people from the local community striving to provide customers with a welcome back attitude and experience. It may take some getting used to if your experience is from a larger cold hearted corporate run food mill with nothing but the bottom line in mind. But give it a try. Before long you'll be seeing the light!