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  • I had a very poor experience using the mobile app, but the understanding employees and their speediness made up for my initial contempt. Employees, keep doing what you're doing. My acaí bowl was delicious. Owner(s), you need to re-evaluate your mobile application. I have ordered many acaí/smoothie bowls before, but never from this establishment. I chose "Acai Bowl" and saw there was a drop downs for "Add-ons", so I chose "Pineapple" from the drop down. I included my phone number in the designated area (I had assumed in case they had a question about your order), then went to the store. My order was not ready upon my arrival because they did not understand my order. I was very confused by this because I just chose from options that were presented to me. They said I should have typed either "frozen pineapple" or "fresh pineapple" in the comments area. Why would I know this if the app only has "pineapple" as an option, then does not instruct me to specify? I've always assumed add-ons for these bowls go on top, so I've never thought that there would be a need to specify between different types of pineapple. Additionally, the employees said they do not have a way to see the phone number I included with my order - they can only see what I ordered. What is the point of the phone number section if the employees can't call during these types of situations? Overall I had a good experience.
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