I'm a patient of Dr. Kendall's and currently on Accutane, which requires quite a bit of protocol. The office staff is nice enough, but not efficient at all. The woman who is responsible for the iPledge program (a program all Accutane users must be a part of) had no idea what she was doing and actually managed to get me locked out of the system because of a mistake that she made. In addition to that, after waiting for over an hour only to speak to the doctor for 5 minutes, they told me to "hold tight" in case they needed any more info from me, well I waited there for almost 10 minutes until a nurse cam in and said, "oh, you're free to go", like i could read their minds! All in all, I got a very unprofessional vibe from the office staff and I am not looking forward to 3 more months of this.