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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-09-12 00:00:00 (xsd:dateTime)
itemReviewed	REEis
http://www.openvoc.eu/poi#funnyReviews	2 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	13 (xsd:int)
rev:text	I went with Reeis because they were Rosie on the house recommended. I went ahead and ordered their $99 dollar home energy audit. I was pleased with the home audit, they were thorough and on time. We had a very hot bedroom and they recommended that we get a new transfer box, vent and insulation in the Attic along with some other minor things for around $3,000.00. The man who came and explained the audit to me, provided me the quote and the reports said he would call me on Thursday to discuss financing and what we wanted to do. I have to this day (2 months later) not heard from him regarding those repairs. After the audit we noticed the HVAC unit that is in the house upstairs was making a loud noise. We called and asked if it was related to the audit (naturally they said no). I had a repair man come out and look at what was causing the loud noise. He removed the motor to see if that was the problem and it was not. He then climbed into the unit and looked up in the the duct work and there was a large piece of insulation (about 3ft. x 2ft) blocking half the duct work. Yureka the problem of a hot room (the issue we were quoted 3k to fix) was solved. I was so thankful that he saved me so much money. However during the climbing into the unit I noticed that the unit moved a little and that the condensation drain line was now leaking. I pointed this out the the technician and he wiggled it back into place and it seemed to do the trick. 1.5 days later on Saturday morning I woke up to find the ceiling below the unit was not soaked in water and beginning to fall down. I thought that if I called Reeis that they would take care of it for me since there was not problem before they came and after he left there was a problem. I felt that this was clearly something they caused or at the very least made worse. I called the on call Reeis desk, they send out someone, and he fixed the leak for me and said they would be calling me to fix the ceiling by Wednesday. Wednesday came and went and I heard nothing. So I called and this is where things got bad. The manager told me that the tech had told him that he notice the leak and told me that it was not properly installed and what it would cost to fix it. THAT DID NOT HAPPEN. I argued on the phone (a conference call with the tech and the manager) for a while when the manager told me that he believes his tech and that it is not their fault and that he thought I was not being honest. After making the argument that the customer should always be considered right ( Don't call me a layer) and that they need to fix what they broke he very reluctantly agreed to have someone come out and fix the drywall. I will not go with Reeis for any reason ever again and I do not recommend them for anything. I'm just glad that I didn't spend 3k to fix a problem that cost me in the end $175.00 to fix.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Brett

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