I arrived at the pub and ordered a coors lite. The beer had a huge head on it that I let settle to 3/4 of an inch below the rim. I asked the bartender on the next pint to eliminate the head. She laboriously poured the next pint, scooping and filling, scooping and filling, and placed yet another pint in front of me with a huge head.
Shortly there after the manager was out testing another pump for air(my mistake), and I made an offhand remark that none of them seemed to be able to pour a pint.
After the manager/owner left, the girl, who seemed miffed, enquired of me whether I was happy or not with her pour. I thought I might give a tip on how to pour a proper pint without head. This did not please her and I was told by her that she knew how to pour beer and was insulted and demeaned by my statement.
This girl was all of 22 yrs old and determined to be correct without sensibility and I must state that I felt affronted. I think further training of staff is required at this establishment. I stated to the young lady that this was my first and last visit to that establishment. I left a $5.00 tip even though it was undeserved.
My point is this, if you are running a new establishment, you want to attract customers, not castigate them.
Damien McIsaac