To be clear: the movie I saw was half filled with patrons. With that said--Love the theater but the service was awful. The building and the decor are gorgeous; Immaculately clean and no old popcorn smell. The premium plus seating was so inviting and comfy it makes you feel like you were at home( recliner, blanket and pillow). That's pretty much where the wow factor ends for me. The "complimentary" popcorn was cold and tasteless but that was expected. The waiters took really long to even acknowledge us although people who entered after were treated with all sorts of pomp and circumstance. When we finally got the waiter's attention the guy did not get my order correct ( or the kitchen decided medium is the same as a well done steak) and took half the movie to bring a single glass of wine. I felt completely ignored and disregarded at the end. For what they charge, I expected better service to go with such a nice environment. My advice: order before and take your food /drink in; those waiters will just let you down.