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  • We were referred to Accent Comfort Services by our home insurance company. At first it started off well - after work I had a missed call from a customer service representative asking me to call back to schedule my appointment. Initiative, I like it! However the next day I answered the phone to a different customer service agent telling me they had scheduled me for 2-4 on a day that did not work for us. I explained to her that we couldn't make that work and begged for an after 4pm (or even 3:30) or weekend appointment. She informed me they only did those appointments during their busy season. So you have someone trying to give you business during your slow point in the year and you can't even try to reach a compromise? My boyfriend rearranged his busy work schedule so he could be at our house between 2pm and 4pm this Thursday. Then today I received a call to inform me that they would no longer be able to keep that appointment. The technician would be running early. Now we are scheduled between 12:30 and 2pm. I told her that really did not work for us that someone had rescheduled meetings specifically to keep that appointment. The customer service representative said there was nothing she could do and if we couldn't make 12:30 to 2 work we would need to have our insurance company refer us to another service provider. Which we gladly have done. I fail to even comprehend why a company would throw away business during their slow season, especially with an appointment they set. Their only reason for breaking the appointment seemed to be that the technician didn't have enough work to keep him until 2:00 and was unable to wait 1.5 hours between 12:30 and 2:00 to honor the agreement we had made. What a terrible business practice.
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