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| - I never write reviews, but my experience today was so bad, I felt I had to write one. I called Brad last week to inquire about re-tinting the back window on my car - the original tint which the dealership had put on when I bought my car new 11 years ago was peeling. He quoted me $100, and said the process would take about one hour. So I made an appointment and brought it in. After waiting an hour, Josh came into the showroom, and said they couldn't get the tint off without scraping it off, which would ruin the rear window defroster. I said no way would I agree to that. It was unacceptable. I went out and looked, and pieces of tinting were hanging off the back window and all over the back seat. He said they needed a sunny day to heat up the tinting, so they could get it off, and today was too cloudy. Why didn't they tell me all this before they started the process, I asked. So now my only choice was to drive around with my rear window looking hideous with pieces of old tinting hanging off of it, or else agree to let them scrape it off and ruin my defroster? Brad said maybe I could see if anybody in the Valley had a steamer to steam it off instead of scraping it. I asked him if he know of somebody,and he gave me the name of another company just down the road. I called them, drove right over, and 2 1/2 hours later they had steamed off the rest of the tint, installed new tint, and only charged me $145. It looked great! Why on earth Brad doesn't buy a steamer, or at least tell people what to expect before they start to remove the old tint is beyond me.
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