We have always used SAH since we moved to the area in 2006. The front desk, the Vet techs and assistants and the doctors have always been professional, kind, and caring. We lost one of our kitties in February and Dr. M. Johnson was always kind, and answered all of our questions and concerns during that very difficult time. I don"t agree with those that feel they are trying to sell you Vet services. They suggest certain treatments, and it is your decision, there is no pressure to "purchase" these treatments.