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| - I have to give them two stars for having a clean and good looking shop. I was at the FedEx-Kinko's and my original plan was to choose Chipotle down the strip or DiBella's across the street to pick up lunch when I was done. But then I saw a sign for Potbelly's. I'd heard of them when I was in DC but had never tried one. So, I thought I'd give it a shot.
I got a reg. meatball on white and a tuna salad on white. The woman who waited on me was multi-tasking and not giving me her full attention so I had to order twice. When I started telling her what I wanted on the tuna she said "you order that at mumble mumble." She indicated over towards the register. So I moved down there and immediately the young guy at the register asked what I'd ordered. I told him and said "am I supposed to order the tuna here?" He said yeah, in a minute. Then I realized the reason the counter got so high between the skinny little order space and the skinny checkout was the oven between the two. To my surprise I saw my tuna sandwich coming down the chain conveyor. Wait! I hadn't given my order yet! And I didn't realize they toasted all their sandwiches! I like onions on my tuna and if it's toasted I want them under the cheese, but remember, when I started to order she told me to move down the line to order. I thought she meant to order the sandwich, not just stuff after it's toasted. So unexpectedly here comes my sandwich, with Swiss cheese melted on it. I am not a fan of Swiss cheese. I had been prepared to substitute provolone for the cheese. But, again, I had no idea she hade made me a tuna sub with Swiss cheese and sent it through the oven.
So the next thing I see is the register guy step to his left and ask me what I want on my sandwiches. First, the meatball -do I want Italian seasoning? I figured there already was seasoning in the meatballs and sauce but, what the heck. Yeah, I'll take the seasoning. Then the tuna. Onions, mayo, seasoning and balsamic vinagrette. All items I would have asked them to put on BEFORE the cheese and BEFORE the sandwich was heated, but hadn't had the opportunity. I thought, well, next time i'll know better.
So the guy turns back into register guy and tells me the total. It sounded a little low so I said "Did you get these?" and indicated the bottle of soda and the bag of chips I had in my hands, right in front of him. "uh, no."
I leave and already "have a bad taste in my mouth" figuratively speaking. But I was hungry and trying to decide which sandwich would be lunch and which, dinner. I decided, since they were both toasted, it didn't matter.
Oh, and I had ordered a chocolate malted shake, too. It came in a plastic cup with the straw already in it. The straw, naturally, still had the paper on the drinking end, and there were two little cookies they slide down the straw to the lid. Cute, right?
When I get to the car I pull the paper off the straw. As I drive away I go for a sip. Nothing but air. The straw has a hole in it. I look and realize they must have bent it jamming it through the lid! Fortunately I had a straw in the car and switched them. That was better. So the "special, hand-made shake" was meh. Not very chocolatey and kinda light in color makes me think they used vanilla ice cream and chocolate syrup - no chocolate ice cream. And I got barely a hint of malt. Just enough to know that yeah, it was a chocolate malt I ordered, but not the one I expected. But it wasn't bad. I drank it and kind of liked it. I mean, I didn't NOT like it.
So I get home and settle down. Tuna in fridge, meatball on plate. Cold Coke from Mexico in a glass bottle I got with a to-go dinner from El Tolteca last night, along with a glass of ice. (The Pepsi I got at Potbelly's I save for supper.) Unwrap the sandwich. Oh. It's kinda wrinkly looking, but otherwise looks like a meatball sub. Take a bite. Oh, the bread is kinda chewy, and doesn't feel toasted at all. I never did see it come through the toaster so maybe they figure the heat from the sauce melts the cheese, so no reason to toast it. So the bun is a negative. Chewy and bland, no crunch like you usually get in an oven baked sub. The meatballs and sauce were also surprisingly bland. I really wasn't getting any flavor. So I took a swig of my Mexican Coke and it was packed with flavor! Like Coke used to be! It was more than just the fact they use real sugar. This was just good! But it wasn't from Potbelly's, so they don't get credit for it. I finish off half the bland meatball sub and wrap the rest for later. I know the bread will crisp up when I reheat it, and I'll add some more sauce with seasoning on it. Hopefully it will taste better.
So I'm sticking with two stars for the cleanliness and decor. No more stars for blah service and bland food. I may re-review after I eat the tuna tonight.
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