So I just got back from one of my more frequent visits to this locale. Again I am astounded at the help I get there. I am a fairly new apple and therefore not very savvy. Not once did anyone make me feel in adequate. I went in and was met by a very nice associate who asked how they could help. I told him what i needed, he then escorted me to where I needed to be for my appointment. He then set up my computer for service, asked what the issues were then went and got the gentleman who was to help me. This man then kindly took over the appointment, showed me how to fix the issue i was having, then showed me around their website. This was very helpful
The only down side to my visit was the parking lot. INSANE...full of stupid.
And that was in the evening....one would think there would be less....incorrect.