Delicious food, but hit or miss customer service to the extreme. I've experienced everywhere from amazing to experiences I can only describe as "you're lucky your food is so good or I'd never come back."
I'll add an example: One time I walked in and no othere customers were there. They said they would be with me in a minute, which was fine, but during that minute some else came, someone else stood behind them etc forming a line back to the door. The same person came back, ignored me and after she had taken two other customers I walked to the place next door and ordered a sub.