I first called them to schedule an appointment. The lady on the phone which I didn't get her name was very kind and told me to come right in they could issue me a temporary business card and scheduled me an appointment for 1030. It was currently 1017 and I was 5 mins away.
When I got there at 1025 I was greeted by a dalia who told me I didn't have an appointment and wanted to make her point by saying you don't have an appointment to sit down and wait.
I explained my situation that I had just called but she insisted I didn't and wanted to prove her point.
I was then politely greeted by Miguel who was very professional and did a great job. It took him all of 5 mins to issue the new card.
He then went an apologized for dalia.
I overheard some employees arguing about a chair to sit in.
I'd say overall experience is 0 stars but Miguel made it worth it.