Well I will give them 1 star for faking that they are a great facility. When I first got this storage unit I thought I had hit the jackpot because they were so nice and accommodating but boy was I wrong. Our lease was terminated because my father spent too much time in the storage unit going through his business work which they considered loitering, which I understood. I could respect the reason. But we had 10 days to get out of our storage unit and the last day we had 2 large couches and some miscellaneous items to move from the second floor. I was informed by the young man in the front with dark hair and a beard that "2 of their carts were stolen" so I was on my own to move the couches. I asked if he could ask the other tenants if we could borrow the only cart remaining to quickly move the couches and he told me that "he wasn't allowed to ask them to share." We then asked if he could compensate by giving us a box so that was could try to carry it all without a cart and he said we could buy one if we'd like. So I'm not sure what the employees jobs are except sitting on their butt being glorified receptionists. Would not recommend this storage facility to anyone I know, save your money and go elsewhere. Don't believe their fake smiles and kindness because it won't last long.