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| - Although I'm not Hispanic, like most Arizonans, I love Mexican cuisine and have been shopping at El Super for some time. I have always found the people in the store friendly and helpful, except for today when I experienced a blatant case of reverse prejudice by one of the butchers.
I wanted to purchase a 4 lb chuck roast to prepare bbq beef sliders for a Halloween party tomorrow night. They were advertised on sale for $2.98 for the bone-in chuck roasts, but they only had three of these, cut very thin (more like chuck steaks). In contrast, they had roughly 15 chucks roasts at $4.98 lb, in which they removed the one small bone.
A sweet girl at the counter said she wanted to check with the butcher to see if she could get a larger roast (so I wouldn't have to buy several small steaks). She went in the back and spoke with the butcher, and I could see the whole conversation through the glass window.
It was obvious the counter girl was imploring the butcher several times on my behalf, but the butcher seemed more interested in finding out who the roast was for. They kept pointing my way, and after several times, he finally realized it was for a non-Hispanic customer. That's when he refused her request, even though she was trying very hard to convince him. She finally came out and said she was sorry, but they don't have any more roasts.
It was obvious from watching the counter girl's conversation with the butcher, and the butcher's great concern to know exactly what I looked like, that I was discriminated against because of my race.
I told the girl at the counter that I was going to ask to speak to the manager, because the butcher's actions made it obvious that I was being discriminated against.
When I went to the front of the store looking for the manager, I was told that he was in the (back by the butcher.) When he finally came to the front of the store about 10 minutes later, I explained what happened. He was the assistant manager, and didn't seem particularly interested in resolving the situation, nor did he seem to care.
When I questioned the assistant manager why he wasn't interested in going back to the butcher department to find out if they really had any roasts, he begrudgingly went through the motion of pretending to care while making excuses for the butcher's attitude.
When we arrived at the butcher shop in the back, the butcher and manager exchanged glances in a manner that suggested both had previously discussed the issue. The assistant manager was "covering" for the butcher, and condoning his racial discrimination toward non-Hispanics customers.
If El Super was really out of chuck roasts, why was it so important to the butcher to find out what I looked like before deciding if there were more chuck roasts available?
I left the manager, and this store, in tears. The manager, like the butcher, could have cared less.
As for me, I'm NEVER GOING BACK; NEVER SUPPORTING A COMPANY OR A STORE THAT ALLOWS ITS EMPLOYEES TO DISCRIMINATE AGAINST CUSTOMERS ON THE BASIS OF RACE, REGARDLESS OF THE RACE. After all, are we not all children of God?
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