Horrible service! We were told the flight was earlier than planned and boarded. We then proceeded to sit an hour on the tarmac while they announced they were waiting on a mechanic. Just what we wanted to hear... Once airborne, we arrived late. However, not as late as our luggage, which was still in Las Vegas! It took staff 2 hours to figure out where it was. They were uncertain as to if it was in Vegas, on its way to San Diego, or just plain lost. Finally located, it would be delivered to us within a 4 hour window. After 4 hours I called and we were told, "Oops, we meant 6 hours." I asked what could be done for our time in compensation, and they said,"Nothing." It finally arrived at midnight. Narrowly avoiding disaster as it held clothes for a wedding the next day.
The return trip was not much better. Employees at check-in were rude when they informed us that we are now supposed to tag our bags ourselves! Really? What are they there for? To watch us print our own baggage labels and haul the suitcases to the conveyer belt? One "full-service window" remains. Im sure cutomers will soon be charged for this as well. The full-service window employees were also rude and everyone was more interested in talking amongst themselves instead of helping the customer. No smiles or greetings. It was as if we were inconveniencing them! I guess the customer is no longer valued by this company.