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| - I tried their facial and body treatment. Overall, it was a pleasant experience, but there is still room for improvement - specifically, in more transparent and clear communication with staff. Priced right for the service and product. I will be back.
Booking was a breeze online. With text message and email reminders as the appointment closes to date, reservation was very easy to manage.
The space is quaint, very clean, bright, and welcoming. Staff was courteous and efficient in taking my jacket, and giving a form to fill out. No chatty ladies gossiping here - a very pleasant change from your downtown "spa" scenery!
I booked the Rejuvenating with Honey & Coconut Milk Body Treatment (75 min) and the Phytomer Custom Facial (60 min). The body treatment was a blissful treat for my flaky winter skin and worn-out muscles. You are first scrubbed down with a subtle sugar concoction, smothered with honey and coconut. After taking a shower in the private suite, you are given a nice back rub with essential oils, and a divine scalp massage. The facial includes a series of cleansing operations with intermittent applications of hot towels (simple stuff - but it's so relaxing!). The bulk of the "work" consists of extraction (if needed), hydration, and serums to top it all off.
My qualm is more with communication with the staff and the up-sale of products they carry.
I had booked a Phytomer Facial (using the said brand product) but they had switched it up to a different brand without consulting with me at first! I mean, that is really NOT ACCEPTABLE. As consumers, I believe we should be informed of any product being applied to us, especially our faces! On top of that, it was not the service I intended. I was only informed of this change (they switched me from Phytomer products to SkinCeuticals) when my beautician was giving me a series of recommendation for my beauty routine. The series of products she recommended me for my face tallied to be about $500 (it is actually slightly below the retail price of said product - so kudos to them!). I told her that it is absolutely over my spending limit, and if she can recommend me one product that would work with my budget ($60 - I know, but it is my absolute maximum for daily routine/4month period). No, she says, the only thing that will do anything for me is this $170 serum.
I will return to Serenity. It was only my first visit, but I would easily put it on my top 5 favourite spas list in downtown Toronto. It is spotless, quiet and I felt completely relaxed and rejuvenated after my experience. However, clearer communication is needed.
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