The food is good - especially the jerk chicken. As other reviewers have noted, it is authentic Jamaican, and that is what you should expect. Skip the fried chicken, though, and go to the Stockyards down the street for that.
Since the renovations erlier this year, there is a small seating area, but we usually do take out. The service isn't perfect, but the folks there are nice enough once you get to know them. And Albert is very nice and often asks customers about their meals.
It is true that some of the customers are a bit odd, but they just reflect the neighbourhood. Not everybody lives in Forest Hill!
Go for the food and forgive the service!