I bought my new Honda Civic EX-T here a few months ago and had no issues there, the sales process was pretty pleasant.
FAST FORWARD
A rock came up and cracked my fog light so I brought it in to them to fix. They explained they would have to remove the bumper to fix it, no big deal, insurance was paying. The issue came when they put the bumper back on and it was not lined up. They apologized and told me to come back next time and they would do an oil change and fix the bumper.
The next time I brought it in they still didn't fix it and an air/wind noise developed around the front windows. They told me to bring it back yet again and they would fix both...
So the third time I brought it in for the problems to be fixed and again NOT FIXED!
I contacted the director, Shane Hackleton and explained him all of the issues that I've had and he told me to bring it back in and he would make sure everything was fixed. I brought the car in and they requested to keep it for 2 days in order to get the parts in and fix it. They gave me free rental car overnight.
So today I went in to pick up my car and AGAIN not fixed and now I have black glue all over the bumper. Instead of taking it back off and aligning the clips properly, they simply glued it. The glue came off and is running down my bumper. I am now waiting for another call back to bring it back in for a 5th time!!!