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  • I had to give myself some time to cool down since our stay at the Edgewater. My wife and I visited over New Years weekend and it was overall a poor experience. We reserved a Premier Lakefront King Suite. When we walked in, we noticed that the amenities that they show in the images were NOT available in all rooms. Specifically, the 'spa amenities' and featured bathtub were nowhere to be found. We come to find out that The Edgewater knowingly falsely advertise half of their 'Premier' rooms with images of that do not apply to what you are reserving. They offered a complimentary breakfast at their restaurant to compensate for their Bait-and-switch marketing campaign. The food was horrendous! Nearly $50 for tasteless eggs benedict and a sampler plate. Upon trying to sign out, we noticed several discrepancies in the statement. I needed to speak with two managers before being able to reconcile the account. All the while the front end staff talked down to me until they realized the error in the accounting. If you like being ripped off from a hotel solely staying in business based on its laurles - the Edgewater is certainly a place for you. You might be able to find better value for your dollar staying at literally any of the other hotels in the area.
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