Staff has generally been friendly and attentive. Very adequate Italian food at reasonable prices. The best fried Calamari I have had in the midwest! I've enjoyed almost everything at Francesca's, with only a few plates that didn't quite ring my bell. I understand that fettuccine alfredo is not exactly a bursting with flavors dish, but mine was so bland and tasteless that I mostly pushed it around my plate and then left it to congeal into an icky, pasty lump. And I swear, I am not a terribly picky person. But I simply returned to eating the calamari appetizer that I always have on the table, drank more of the lovely chianti, and enjoyed a little dessert to fill me up.
They offer great happy hour and lunch time specials, as well as private space for events, a very decent wine list, and seasonal alterations to their menus.