I made a togo order around 9:30pm. I made it back to my hotel room and noticed something was missing with my order. I ordered a combo with chicken/ribs with mashed potatoes and chili as the side items. I checked in with yelp so i also received a free onion bloom.
The chicken, ribs and mashed potatoes were not in the bag.
I called to speak with a manager and was placed on hold for 7 minutes. I decided to call on another line and got a hold of the manager. He asked for my name and address so that he could send me a free entree.
I informed him that i would prefer a refund. Since I live in chicago I had to go back to get the refund the same night. I understand mistakes happen but clearly the bartender didn't check my order. This is the reason why I will no longer be tipping while ordering to go.
If you decide to place a togo order from here....make sure you check your order before you leave.
Texas roadhouse has lost me as a customer.