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| - Where or where do I begin with this HORRIBLE, MONOPOLIZING, DISRESPECTFUL, ANNOYING, PAIN IN THE BEHIND cable company.
In the past month, I've emailed Cox 4 times and called them about 6 times (including one hang up from their customer service rep today). Yay, just what I wanted!
It all started when we moved from the East Coast, Comcast offers the same bundle package (internet speed is higher and phone is unlimited calls, both incoming and outgoing, long distance, caller I.D, call waiting, On Demand actually works, HD box is free and more channels than I can even list); all this for $99 a month!!!!!
So we move here, I call Cox, first bill $120... internet is slow as hell, cable channels suck and we're being charged for HD channels. Call them, for the internet speed we normally had, we're paying more. Asked to have some other channels, so called variety tier, which was included w/ Comcast, here it's $12 additional a month and caller ID on our home phone (which we don't use).
Fast forward 9mths later, I email them to ask them what I need to do in order to transfer our current services, from our apartment to our house. Received an email from them, it's free, just go to this link, type in your new home address, and bam, your services will be transferred!
It can't possibly be this simple!? 2.5 hrs later, I kept getting an error message from their website. I was tired, next day was moving day, off to bed. Next morning I call them, talk to customer service rep, tells me that unfortunately our services cannot be transferred to our new house via internet. That we would have to have a tech come by and to top it off, it'll be $30. WTF??? It's the SAME SERVICES, why am I going to be charged $30 to transfer our services?!
Techs come by the next day, phone is installed, but we can't receive calls...we can make them, but not receive them. Call Cox, let them know, phone gets fixed. Get about 30 telemarketing calls in less than 24 hrs... call Cox again, try to find out what to do to make our ph # unlisted; apparently it's $5 to install and $2 a month (1st customer service rep said it was free)... contradicting again!
So again, I email them, tell them about the inconsistency, from the transfer of service, the phone situation and how much I hate Cox.
Get a call from the main office, they tell me that they'll waive the $30 install fee and the $5 unlisted # fee, but that the monthly fee for our phone to be unlisted is going to be $2. Ok whatever, go ahead...
Less than 3 days later (today), I call to ask what I can do to lower our bill, can I take off the variety tier or reduce my ph, since we don't use it for anything... no because it'll cost you $28 more a month.
That's B.S! I'm deleting a service. Apparently, the so called bundle package, OBLIGATES you, the hardworking, paying customer, to be stuck w/ this so called bundle package. Called again to ask how this is possible, got hung up on... so I tell my hubby, that he'd better call to resolve this issue, because if I call or email them one more time, I will be cursing up a storm.
Needless to say, as soon as Comcast Cable comes down to the East Valley (Phoenix Metro area) I will be switching, promoting and campaigning for EVERYONE to change. I'll be saving about $53 a month when I switch to Comcast!
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