We've been there about six times previously,and would give them 4 or 5 stars. However, this evening was very disappointing!! The laffa was cold, the falafel balls were cold, the sandwich assembler tried to put in as little of the "extra" salad items as possible until we stopped him as he was starting to close the sandwiches. If we ever go back there, we'll make sure to not be "served" by the fat jerk who was so generous.