Six and a half years ago my husband (then fiance) bought my engagement ring from Shane Company. Three weeks ago, I lost it and was heart-broken. Tonight we went back to Shane Company to look for a replacement ring and I was so pleased with the kindness and consideration that both Diane S and Kristine H showed us. They worked hard to help us find a new ring and Kristine went over and above to help us find the right diamond within our price range! They also helped educate us in the differences between the diamonds that we looked at.
I have to say that Shane Company's idea of customer service is exceptional! At no time did I feel pressured or pushed to go beyond our price range, something that you often feel in a commission/retail setting. I will always recommend that friends go to Shane Company, if only because the people who work there are compassionate and understanding, and willing to go out of their way to help you!