I have used Metro Movers three times in the last three years. The first two times they were fantastic. Professional, courteous, knowledgeable. Unfortunately the third time is my last time. The very first thing driver said to me was "it's customary to tip us". Excuse me!!! He also mentioned that he was let go by one of the major national movers. Hmmm red flag number two. I have a grand piano that they have moved twice before. This time the driver was on the phone asking for instructions on how to disassemble it. red flag number three. Never wrapped anything. Let's just tip this ultra suede couch up on its side, in the garage, in the dirt. I could go on. Scratched two picture frames, nicked the legs on the piano, scratches on leather couch. Called the owner and to his credit he got a repair person to come repair the scratches. But even then he didn't seem to think the lack of professionalism was any big deal. Never again.