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| - I placed a request for service because my Maytag Neptune clothes drier had not been working properly. I explained the situation and Justin from A Better Appliance Repair was the first to respond to my request. (I had placed about 10 requests on the 29th of January before the holiday weekend.)
I scheduled an appointment with Justin for the next afternoon as soon as I could get off work. I ended up being about 10 minutes late due to traffic, and Justin was so polite and courteous about it. I was in constant contact with him and let him know what was going on (I hadn't expected traffic at 1:30 on the 60, completely my fault), but Justin was very understanding.
He began to diagnose everything right away, and told me the drier itself looked to be heating ok, but that the vents leading to the outside had become extremely clogged. He said that even if I purchased a brand new drier, the vents would still need to be cleaned out or a new drier would
have the exact same effect. He was extremely thorough, answered my barrage of questions, and even rearranged the doors on both my washer and drier so they are now like French doors instead of opening backwards like they used to be. I never knew the doors could be switched out like that!
Justin explained that my drier had been too close to the wall and that had caused a lot of the duct work to become clogged. He told me that a lot of the lint was also very wet in the duct work due to the partial soft vent work that was placed when the house was built. Needless to say, this man knows his stuff. He had all of the necessary parts to complete everything for me and replace the damaged tubing. He also made recommendations for preserving the drier in the future and told me what I might expect from a unit of my driers' age.
Seriously, look no further, this is your appliance repair go to guy. I know he will forever be mine. Thank you so very much Justin!!
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