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  • Made a purchase online, got an email it was ready. Go in to get it, and provided my order number and ID as requested and then was told my information didn't match. Excuse me? I think I know my name. I ask the clerk to verify. The problem is their system has converted it to my maiden name when I purchased it using PayPal - but I entered all my information correctly, and I have my ID and the credit card I used to make the purchase. Still not good enough. She calls a manager. Ten minutes later a manager arrives (mind you we have to call two times for the manager) and the manager can't just ok the purchase, the manager wants the purchase to be cancelled and for me to re-purchase my item. What am I buying? What is so worrisome that I might be making off with someone else's goods? A cell phone case. Then the manager says to call tech support and change my name first, before making me repurchasing the order. After another fifteen minutes pass, tech support verifies they have the correct name and there's no to hold me up further. All this hassle for a $20 cell phone case.
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