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  • I was really disappointed today when I went shopping at your store. Now in your defense it was first thing in the morning about 10:30 AM you had only two employees working that I could see but the store was not busy beside myself maybe one or two other people shopping. You had the one girl at the counter checking someone out and another lady stocking shelves. When I walked in I was greeted by the girl at the register and she was very friendly. I came in looking for Stila lipsticks. I made my way over and found that line and all of the testers. These particular lipsticks come in a tube with an applicator. I looked around for a tester applicator so I can try them on couldn't find any so I wandered around the store until I found the woman stocking shelves and asked her. She came over looked around and said sorry they don't have any that I should use the other end of a miscarria wand and walked away. At that point I decided to look around myself and go through each and every make up counter and finally did end up finding lipstick applicators. I tried on the first color, then decided to remove that color and try a different one. Now these Stila lipsticks are Permanent meaning they DO NOT COME OFF without make up remover you cannot rub them off, wipe them off, you NEED make up remover! So once again since the girl stocking shelves was too busy to come over and actually ask if I needed help with anything or assist me in anyway I decided to rummage through all of your make up counters again and could not find any make up remover wipes or a bottle of make up remover. That is when I went to the girl at the register and asked her. She said sorry they do not have make up remover wipes or make up remover for the testers. Honestly at this point I was shocked! I looked at her and said really? You have testers over there for permanent make up but nothing to remove them with? She said no sorry. I asked her how I was supposed to get the lipstick off of my face she said I'm sorry I don't know what to tell you. This is why I shop at Mac or Sephora honestly anywhere else. All of their make up counters that you test make up at they have a way for you to remove either the current make up you're wearing so you can try something new or remove the make up you tried on and don't like. Luckily I happen to carry a single make up remover travel packet in my purse for emergencies so I was able to remove the lipstick I was wearing and try another color. I did end up buying one of those lipsticks because it is a line that I am familiar with and I do like but had I not had the make up remover wipes in my purse I would have walked out and not bought one at all that one make up remover wipe only worked for one time. So the next color that I tried on I was not able to take off so I was stuck with a very bold permanent lipstick on my face at 10:30 in the morning while I did the rest of my shopping at Kohl's until I was able to get home and remove it. If you are going to have make up counters with testers please invest in some sort of make up remover wipes every other beauty store does get it together.
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