Lovely atmosphere, polite staff, short waits even on the weekends, and they actually do great nails. I have gotten about 5 gel manis done here since I have been in charlotte and 5 different technicians have done my nails and all have been fabulous. The pedis are great too! The massage chairs work very well... I love a good massage chair during my pedis. All of the techs are super friendly and welcoming. You are offered your choice of beverage upon arrival which is nice and they have plenty of magazines to keep you occupied and up on the latest tabloid gossip. Great music playing in the background that's not to loud, and huge flat screen tvs if you are into that. The gel color selection is pretty wide and there are hundreds of opi, Essie, etc colors as well.
You can tell VIP gets lots of regulars as the technicians greet them accordingly which is nice and shows they value their customers. Some may say they are a bit pricey but I am a firm believer in getting what you pay for and I think $55 for and gel mani and what is an amazing pedi is worth it. Also they run regular specials so keep your eyes open. My only wish is that they offer more designs for the gel... Nothing crazy just a little something when I'm feeling festive
Lou seems to be the fan favorite technician but I have not yet had the pleasure of having him do my nails but that also says something. You are in good hands no matter what. If you are pressed for time or are particular about the person you want they take appointments which is nice.
I will definitely bring my friends and sisters when they come to town to visit :-)