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  • I had an horrible experience at this place. I bought a 50$ pair of earring there. They even charged me the taxes but no receipt (so I guess they keep the taxes they are charging for themselves). I arrived home and realized it was really cheap and falling into pieces. I couldn't even wear them. So I immediately messaged the place asking for their refund policy. They just answered me to come back with them. I came back at their shop and explained my issue and asked for a refund. The girl refused. The owner came and just refused to hear my point pretending he never refunded anyone in 11 years and it was on the receipt (that I didn't get). When I tried to argue with him, telling him it was really cheap stuff sold for 5$ on Amazon, he just started yelling at me going on and on saying he is not refunding anyone. When I tried to show him how cheap it is and asked him if he would buy cheap stuff like this for 50$, he just ran away. In 2018, who yells at an unsatisfied customer! Now I understand the name of the shop "Angerink", they are definitely angry and don't value customer satisfaction. They could have just recognized the situation, made an exception and offer a refund. Such a waste of my time and money. Don't tell me to come back if you knew you would not give me a refund. Even when I asked the girl at the counter to order me something better, she showed me her screen from their dealer (https://store.painfulpleasures.com/) and it was under 3$ earrings that they are selling for 50$. And she was not ashamed to tell me they have to make money. They are just about money not about customer satisfaction like they are pretending on their website. I wanted to shop local, pay a little more to get my stuff faster than online. What a mistake ! I could have just bought online, get a refund if it was not right and being treated like a valued customer. If you can't provide an outstanding client experience why people would go to your store ? I can't imagine anyone going there for tattoos or piercing. I just feel bad for them and people working there. Based on other bad reviews I read , it seems this is standard behavior for this shop. Stay away from this place, unless you like to be yelled at or like tribal ink from 1990.
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