I just want to update in response to the "owners" note. This in fact is a legit review, I visited the spa in March and had this exact experience and if your records do not reflect that you have yet another issue.
Just as a lesson I would encourage you to reach out and try to answer issues politely, all in all this isn't a horrible review, I likely would have given it another chance. Now though you've made the matter worse and my decision will never change and I will absolutely not be returning.
One last update, if I'm not in your system why did you email me a birthday special this month? Oh and this is after I've opted out of your mailing list.
All around bad business happening at this place. AVOID!