We've been here before for Easter brunch and had a great time and meal. Not sure what happened with them today but it appeared to be run by amateurs on their first day. I made a reservation last week for noon. We get there ten minutes prior and are directed to the ballroom entrance where there are about 40 people standing around a hostess stand. The hostess was completely overwhelmed with the amount of people. According to one of the staff members "everyone just showed up at once". I find it hard to believe that 40 people made a reservation for noon. After 45 minutes of standing in line we're finally brought in. We are brought to a table that had no seats. The staff member instead of sitting us at the table next to it that had seats she just grabbed them from that table and put them at ours. Once we are seated we sat their for 15 minutes watching the wait staff go to other tables and refill water glasses for people that already had water while they completely ignored us. I can say they ignored us because we made eye contact with them several times only for them to turn around and walk into the kitchen. After 20 minutes with nobody coming by the table we left and had brunch over at San Tan brewery. It was half the price and 100% better service. You guys dropped the ball big time. Very disappointing.