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| - At this point in time, this location is relatively new and in my honest opinion, it probably won't have the chance to become "old".
Unfortunately, it is a little bias that since a friend and I were in a rush, the service would seem slower than if we were running on schedule. However, I did manage to keep track of an approximation of time because the service felt pretty outrageous. When we sat down with menus in hand and drink orders in place, it took about ~10-15 minutes to ASK someone to take our brunch order. I ordered the smoked salmon eggs benedict that I was really looking forward too because I didn't want a meat heavy meal.
~20 minutes from ordering, my friend's order of bacon & eggs came; which in reality should take only a few minutes to cook on their [hopefully] professional kitchen grade grill top. When my friend was halfway finished his meal (and he is a slow-moderate skinny eater), I still haven't received my meal. Becoming weary and famished, I tried flagging one of the very few waiters working that Saturday early/mid afternoon (which is not an unpopular time for the type of food they are serving). I look around me and some people who came after us were served, people who sat before us were annoyed at either not getting their meal either or waiting 10+ minutes to pay. Prioritizing was clearly not in order at this restaurant and I could clearly see the waiters and supervisors/managers scrambling to multitask orders but not their eggs (horribly corny pun intended).
A different waiter than the one who originally served us since we outlasted her shift, looked at me in the eye and came over to ask me how we were doing. I told her I did not receive my meal, and that's when she finally told me they ran out of smoked salmon and were in the process of purchasing and transporting it to their restaurant, but the truck was stuck in Yonge weekend traffic. Had they told me this as soon as they found out, I would have gladly ordered something else - which is what I did after waiting almost 30 minutes for a meal that would probably never come. Instead of the smoked salmon, I got the ham - when it arrived my friend was done his meal and irritated since I too also eat slow.
My over-easy eggs were severely under cooked and runny, that lacked any taste so I slathered it with fist fulls of ground pepper and ketchup. The ham tasted like pre-sliced processed packaged ham from a grocery store and was pretty cold compared to the rest of my meal. Hollandaise sauce had the rich texture and feel but didn't taste like anything at all really.
I did not walk into this place with high expectations since it is not known for their gourmet flavours and unique menu. However, in having a simple and classic breakfast/brunch menu, orders should be flying out of the kitchen in perfect sequence and properly cooked. It's unfortunate for the employees who work there. I could see that they have the best intentions and are trying their best to please customers, but I believe its the lack of solid management that caused everyone to scramble with service, cooking, and ultimately poor customer experiences.
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