Asked for a medium Americano, turned out burnt tasting. Happens... No problem.
Came up and mentioned it, expecting another attempt. The lady shrugged her shoulders and said, "it's the same beans as everyone else's" (so everyone gets burnt coffee and that's ok?).
I stepped aside for a minute and decided this is not acceptable and asked for a regular coffee instead. The man (co-worker) says "ok sir, you know what, here's your money" and started to wave me off. Wow, ok, you're in the wrong industry, buddy.
I insisted I don't want my money, I want another drink. So the lady poured me a coffee... But this time in a small cup. Nice move!
Now I know why it's called Second Cup.