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| - This was the WORST dining experience I've ever had my entire life! I cannot believe how horrible the service was. The server, Nicole G was HORRIBLE!!!!! When I say HORRIBLE I mean it took her 15 min to come to our table and take our order, luckily she was "training" someone who only came to get our drink order. When Nicole took our order she wasn't friendly at all but at this point we weren't really irritated by the service YET. We order and the food takes 30-40 min to come out. Mind you it's not even busy. Someone else brought our food out and our lobster tails looked DISGUSTING! As soon as they put the plate down I looked at my lobster and knew it was overcooked. Once I bit into it, it was so rubbery! But Nicole was no where to be found to request a new lobster tail and we were starving because we were waiting so long and we just ate it. Also, the biscuits weren't fresh at all so we couldn't even snack on those because they were room temperature. We're in the middle of eating and our drinks were empty for 30 min. We slide the glasses to the end of the table HOPING Nicole would come and fill our drinks up, but of course that didn't happen. Our drinks were empty for 30 minutes!! This is NOT an exaggeration, I know it sounds bad and it was THAT BAD! Then Nicole comes and brings the check! I say I would like more water please but I NEVER got my water.
I walk up to the hostess and I request to speak to the manager. Ten minutes go by and the manager still hasn't came but I'm not even sure the hostess informed him, so Nicole walks by and says are you ready for me to close you out? I said no, I would like to speak to you manager please and she says ABSOLUTELY with the fakest smile on her face. The manager Luis comes and I express my dissatisfaction and how angry we are. I tell him this is completely unacceptable to be treated this way for a meal that isn't cheap ($35 a plate). Luis was very nice and tried to rectify the situation the best he could. He offered us anther lobster, dessert, and even comp'd our entire meal.
The sad part is I feel like Red Lobster is going down hill, my family and I used to go all the time and the only reason my boyfriend and I came tonight was because Olive Garden next door had a 35 min wait and Red Lobster was convenient because it was later. We were here for 2 hours on a Thursday night and it was dead because we got seated right away. I will NEVER come to this location again. But thank you Luis for taking care of us and handling the situation well.
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