I place my order via the Internet. the website is very user friendly, not a lot of unnecessary questions. Pizza tracker on the website is pretty cool with the exception of the "quality check" for whatever reason this store seems to skip that step. I have posted a picture of the pizza that was delivered. Not very appetizing! the wings could have used a little more time in the oven. I rated my experience on their website, and to my surprise within minutes I was contacted by a manager that goes by the name of Talmadge. He was able to handle my concerns in a professional manner, for that reason my review goes from 1 star to 4.